TERMS AND CONDITIONS

Terms and Conditions as of 7th April 2022

Set out below are the terms on which Cornwall Laser Clinic provides services to its clients.

Please ensure that you have read and fully understood them prior to booking any Cornwall Laser Clinic treatment.

1. Appointments

i. All clients must complete their Consent to Ongoing Treatment Form and Health Agreement Form prior to attending the clinic for all appointments.

ii. All clients should arrive for their appointment at least 5 minutes before the appointment start time in case any paperwork needs to be completed.

iii. Any client who is late to an appointment acknowledges that their treatment time may be reduced or the appointment may need to be forfeited if the client is more than 15 minutes late, but we will do our best to accommodate you.

iv. Any client who brings a child, under the age of 16, with them to an appointment must bring another adult with them. We are not insured to look after children and children can not be taken into the treatment rooms.

v. We do not permit pets within the Clinic with the exception of guide dogs.

vi. Every effort is made to ensure you are booked in with your preferred Practitioner but we cannot always guarantee this. All of our Practitioners are highly trained to undertake the treatments that they perform.

vii. Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to follow the guidelines may result in the cancellation of your appointment, reduced treatment time, or additional fees being charged.

viii. Bookings are made on a first come first served basis.

ix. Results of treatments do vary from client to client and results are not guaranteed.

x. Social Media is not used for the purposes of making bookings or answering any booking enquiries.

2. Cancellation Policy

i. We require all clients to give 48 hours notice unless exceptional circumstances apply, including a positive COVID test result. Failure to provide the relevant length of notice may result in the lose of one your treatments if you have purchased a package of treatments. Should you have any queries in relation to this or need to inform us that you are exhibiting any COVID-19 symptoms, please contact us on 01726 61425.

ii. We reserve the right to cancel or postpone a consultation or treatment, if you present with what appears to be COVID 19 symptoms.

iii. Late arrival may result in reduced treatment time or forfeiting of the appointment. Cornwall Laser Clinic will endeavour to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.

iv. There may be occasions when we need to cancel appointments at very short notice. We will endeavour to offer you the earliest appointment available. Please note that we will not be responsible for any expenses you may incur such as transport costs or accommodation bookings.

3. Refunds

i. We do not offer refunds or exchanges on any treatments received or used, this includes pre-paid packages.

ii. If you are unable to continue with your course of treatment for medical reasons, please obtain a letter from your doctor and any unused sessions will be refunded.

iii. Treatments and packages are not transferrable to other individuals or clinics.

4. Pre-Treatment

i. All clients must complete their Consent to Ongoing Treatment Form and Health Agreement Form prior to all appointments.

ii. All clients need to ensure they have shaved the areas to be lasered the night before their treatment. Shaving on the day of the treatment can cause irritation to the skin which may affect the efficacy of the session.

iii. All clients should not consume alcohol 24 hours before or after your appointment. If you have consumed alcohol within this period, you must alert us as it may not be safe or recommended to proceed with your treatment.

iv. Clients must not wear makeup or moisturiser for any face treatments; moisturiser for body treatments or deodorant for underarm treatments.

v. For Health and Safety reasons, clients must wait at least 7 days after sun exposure before having laser hair removal.

5. Credit card details, deposits and payments

i. To secure an appointment with Cornwall Laser Clinic we request your card details at the time of booking, in order to secure the appointment and no payment will be taken.

ii. For any Hydrafacial individual treatment, we take a £50 deposit which will be deducted from the balance of the treatment price.

iii. We reserve the right to amend prices on our website at any time and to withdraw any promotions we may be running.

iv. If we are running a promotion or an offer, further discounts are not applicable as deductions have already been made.

6. Courses of treatment

i. All treatments purchased as a course must be paid for in full in advance of the first treatment.

ii. Value packs are only refundable for medical reasons. Any refund agreed is calculated by deducting the full list price of all treatments already taken, plus any charged for non-attendance, from the total price of the course of treatment, with the difference returned to you.

7. Treatment suitability

i. We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reasons why.

ii. It is the client’s responsibility to ensure that he or she provides Cornwall Laser Clinic with all the relevant medical details prior to each treatment.

iii. If you or a member of your household has symptoms of COVID-19 and/or tested positive for COVID-19 you must not attend the clinic without confirmation that you have carried out a lateral flow test which was negative and are not presenting any symptoms.

8. Marketing Campaigns

i. The Clinic would like to collect and process photos, video recordings, audio recordings and written testimonials from you for creating promotional material.

ii. This material may contain information about your medical diagnosis and treatment and would therefore be regarded as sensitive data. We are therefore required by law to obtain your explicit consent to enable us to process it.

iii. If you agree to participate in any marketing campaign we may be running, you will be required to sign a legal consent form confirming that you or the person named in the release agrees to the publication of the material that has been collected both now and in the future for promotional and informational purposes.

iv. You grant the Clinic the right to use the material on its website, social media accounts and in publications for use in its clinics and generally and to disclose the material to third parties and the media.
v. You understand and acknowledge that the Clinic has the right to edit, crop or collage the material with others and understand that the material may be transmitted over the internet.

vi. You agree that by signing the form, you release and forever discharge the Clinic, its agents, officers and employees, from any and all claims and demands arising out of or in connection with the use of the material, including but not limited to, any and all claims for invasion of privacy, defamation, or financial compensation and you waive all moral rights that you may have in the material.

9. Liability

i. Cornwall Laser Clinic will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.

ii. Clients will be required to read and sign the Health Agreement Form and Consent to Ongoing Treatment Form prior to treatment. We are unable to provide any treatment without your written consent.

iii. It is the client’s responsibility to ensure that he or she provide Cornwall Laser Clinic with all relevant medical details including changes to medication or health conditions which may have occurred prior to each treatment. Cornwall Laser Clinic will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.

iv. The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Cornwall Laser Clinic regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Cornwall Laser Clinic’s liability for death or any personal injury resulting from Cornwall Laser Clinic’s negligence.

10. Your right to complain

i. Cornwall Laser Clinic endeavours to treat all its clients appropriately, compassionately and fairly. If however, you have an issue with any matter in relation to your treatment at Cornwall Laser Clinic you are entitled to lodge a complaint, either in person, by telephone (01726 61425) or in writing (6 Biddick Court, St Austell, Cornwall PL25 5EW). If you require assistance with making your complaint, Cornwall Laser Clinic will be pleased to help and support you through the process. Please note complaints through our social media accounts are not monitored and must be lodged as set out above.

ii. The member of staff who initially receives the complaint will convey the details to the Company Director or their designated deputy. Where this cannot be resolved immediately, you will receive a letter within three working days to confirm that an investigation into the matter is underway and that a response will be made as soon as possible.

iii. If your complaint is treatment related the matter will be discussed with the relevant practitioner and may require you to attend an additional consultation with that practitioner. The objective of this is to provide an explanation or a solution to your concerns. Cornwall Laser Clinic aims to furnish you with a full written response within 20 working days or where this is not possible, an explanation as to the cause of the delay.

iv. Complainants who are not happy with the local resolution will have their complaint further reviewed within 20 working days and you will be provided with a final written response. If the investigation requires further time, you will be provided with an explanation as to the cause of the delay.

11. 30% discount for RNLI, NHS, Fire Service, Police employees, Blue Light Card Holders & Teachers

i. 30% discount applicable to a single treatment or course of treatments.

ii. Not to be used in conjunction with any other offer or promotion.

iii. Proof of employment required i.e. valid employment card/recent pay slip and valid photo identification if not on employment card or Blue Light Card in client’s name.

iv. Validation required when treatment purchased.

v. Offer available to new and existing clients.

12. 20% discount for students

i. Not to be used in conjunction with any other offer or promotion.

ii. Discount applicable to a single treatment or course of treatments.

iii. Offer is subject to full consultation and patient suitability for treatment.

iv. Valid TOTUM (formerly NUS extra) card to be shown when purchasing treatment.

v. Cornwall Laser Clinic reserves the right to withdraw this offer at any time.

13. 50% discount for those affected by PCOS

i. 50% discount applicable to a single treatment or course of treatments.

ii. Not to be used in conjunction with any other offer or promotion.

iii. Proof of PCOS may be required i.e. letter from GP, Hospital Consultant or other medical practitioner.

iv. Validation required when treatment purchased.

v. Offer available to new and existing clients.

14. 50% discount for Transgender Clients

i. 50% discount applicable to a single treatment or course of treatments.

ii. Not to be used in conjunction with any other offer or promotion.

iii. Offer available to new and existing clients.

15. Refer a Friend Scheme

i. We offer a £40 referral bonus to existing clients and any friend they may refer to us.

ii. The friend that has been referred to the clinic must provide the existing client’s name in their consultation form as being the person that referred them to the clinic.

iii. The new client must spend a minimum of £200 for the referral to be eligible under the scheme.

iv. The £40 can be deducted from a treatment or can be refunded off of a package of sessions that has already been prepaid.

v. We do not guarantee that we will investigate every referral and so both parties should contact us about the scheme if they think they are eligible under it.

vi. We reserve the right to suspend, terminate or change the terms of this Scheme at any time.